FAQs
Returns
Q: What do I do if I need to return a product?
A: Please call ObeCo, Inc. customer service at 574-266-1809 within 30 days of purchase for instructions regarding product returns.
All purchases from Obeco are made pursuant to a shipment contract. This means that the risk of loss and title for items pass to you upon our delivery to the carrier.
No Liability: Obeco is not responsible or liable for any lost/stolen or misdelivered packages once the item has been handed over to the shipping carrier.
A: If you receive a damaged shipment please email us at customer.service@obecoinc.com or call ObeCo, Inc. at 574-266-1809 for review on a case by case basis.
Note: We are not obligated to provide replacements or refunds for packages damaged or mishandled by third-party carriers.
3. Shipping Delays
Delivery dates and transit times provided at checkout are estimates only and are not guaranteed.
We are not responsible for delivery delays caused by the carrier, weather events, customs processing, natural disasters, or other circumstances beyond our direct control.
4. Incorrect Addresses
It is the customer's responsibility to provide accurate and complete shipping information.
We assume no liability for packages sent to an incorrect or invalid address entered by the customer.
5. International Shipments
All international shipments include manitory insurance by default based on the total order value.
A: Certainly! we have a Limited Warranty policy.
ObeCo, Inc. offers a ninety-day warranty on all products produced by ObeCo, Inc. This warranty covers the products from the date of original purchase. ObeCo, Inc. will not warranty any of its products if there is sign of abuse or misuse. Some products have a weight limit and or a stress-pull limit in pounds (contact ObeCo, Inc. for individual specifications).
The warranty covers manufacturing defects of ObeCo products. ObeCo reserves the right to repair or replace defective product. ObeCo reserves the right to substitute comparable materials or models and does not guarantee that the replacement will match the existing product. Repair of a product, which requires the replacement of other component parts of that assembly or product, does not automatically result in the replacement of other component parts of that assembly or products.
The warranty does not cover improper installation of ObeCo products or damage to products on or into which ObeCo products have been installed improperly. ObeCo will not be responsible or liable in any way for any bodily injury or death from the use of any of its products installed or used improperly or incorrectly.
Repair or replacement of an ObeCo product does not extend its limited warranty or begin a new limited warranty period. ObeCo reserves the right to question warranty claims. Any warranty claims, which the customer does not cooperate with full disclosure will make the warranty null and void.
The warranty does not apply if the product is subjected to obvious abuse or improper care/maintenance such as but not limited to: Stains or soil, Burns,Use of product for a reason other than what the use of product was designed for.
ObeCo, Inc. shall not be liable for incidental or consequential damages, which result through the use its product.
It will be the responsibility of the purchaser, of products sold but not manufactured by ObeCo, that has warranty claims, to contact direct the original manufacturer, for the processing of those claims.
Your rights under state law:
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The warranty gives the purchaser specific rights and may have other rights, which vary from state-to-state.
The duration of any applicable implied warranties, including but not limited to the implied warranties of merchantability and fitness, shall not exceed in duration the term of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty is extended only to the original consumer purchaser from ObeCo, Inc. (ObeCo products installed by an OEM manufacturer will be considered under warranty from the original purchase date by the OEM manufacturer and will be extended to the dealers contracted by the OEM manufacturer, and the consumer of the dealer contracted by the OEM manufacturer).